COVID-19 Important Update & Christmas Trading Hours

COVID-19 UPDATE & CHRISTMAS TRADING HOURS

WE ARE OPEN

Further to the announcement from the Victorian Premier, Daniel Andrews, we are open and can resume COVID normal trading. 

How will this work?

  • DELIVERIES:
  • Please place all orders via email orders@aquachem.com.au or phone 9792 0088.
  • Please specify on your order the following: hours of operation, contact person and phone number on site.
  • We ask that you increase your volume of orders as delivery frequency needs to reduce in order to avoid high exposure for our drivers.
  • Due to increase in demand for deliveries please allow a minimum of 3 working days from order to despatch.
  • All drivers will be conducting contact-less deliveries and wearing appropriate PPE.
  • Please ensure your empty drums are stacked and ready for collection to limit time on premises for our drivers.
  • If your store/premises is closed, you will be given a courtesy phone call the day prior to advise of delivery.  We will aim to give a 2-3 hour delivery window but cannot provide specific times.  Please ensure someone is onsite to meet the driver as a demurage charge will apply if drivers need to wait for more than 15 minutes.
  • PICK UP:
  • All pick-up orders must be emailed or phoned through.  Your order will then be picked and packed and ready for contact-less pickup.
  • Please remember to allow 24 hours from order to collection as demand has increased.  Hours of operation are from 8:30am – 3:30pm for pickups.
  • If your account is prepaid please pay for your order over the phone using credit card prior to pick up as EFTPOS/CREDIT CARD facilities will not be available onsite.  Any drum returns will be credited to your next order.

CHRISTMAS TRADING HOURS:

To book your Christmas deliveries, please email orders@aquachem.com.au by Friday 4th December.  

21st – 23rd December Normal Trading
Thursday 24th December Pre-booked deliveries only 8am – 12noon
CHRISTMAS DAY CLOSED
Monday 28th December CLOSED – BOXING DAY PUBLIC HOLIDAY
Tuesday 29th December Pre-booked deliveries only
Wednesday 30th December Pre-booked deliveries only
Thursday 31st December Pre-booked deliveries only 8am – 12noon
NEW YEARS DAY CLOSED
Monday 4th January Normal Trading Resumes

THANK YOU

We just want to say thank you for supporting us as we navigate through this most difficult and unusual time.  Please call if you have any queries or concerns. We are here to help and support in the best way we can.
Stay safe.
Regards,
Grant Harrigan & David Beitzel, Directors Aquachem