Keeping COVID safe

Keeping COVID safe

What does that mean for Aquachem?

Click and Collect will be available from the factory.  Please remember to phone or email orders to orders@aquachem.com.au at least 24 hours prior to pickup.

PICK UP:

  • All pick-up orders must be emailed or phoned through.  Your order will then be picked and packed and ready for contact-less pickup.
  • Please remember to allow 24 hours from order to collection as demand has increased.  Hours of operation are from 8:30am – 3:30pm for pickups.
  • If your account is prepaid please pay for your order over the phone using credit card prior to pick up as EFTPOS/CREDIT CARD facilities will not be available onsite.  Any drum returns will be credited to your next order.

DELIVERIES:

  • Please place all orders via email orders@aquachem.com.au or phone 9792 0088.
  • Please specify on your order the following: hours of operation, contact person and phone number on site.
  • We ask that you increase your volume of orders as delivery frequency needs to reduce in order to avoid high exposure for our drivers.
  • Due to increase in demand for deliveries please allow a minimum of 3 working days from order to despatch.
  • All drivers will be conducting contact-less deliveries and wearing appropriate PPE.
  • Please ensure your empty drums are stacked and ready for collection to limit time on premises for our drivers.
  • If your store/premises is closed, you will be given a courtesy phone call the day prior to advise of delivery.  We will aim to give a 2-3 hour delivery window but cannot provide specific times.
  • Please ensure someone is onsite to meet the driver as a demurage charge will apply if drivers need to wait for more than 15 minutes.

THANK YOU

We just want to say thank you for supporting us as we navigate through this most difficult and unusual time.  Please call if you have any queries or concerns. We are here to help and support in the best way we can.
Stay safe.

Regards,
Grant Harrigan & David Beitzel, Directors Aquachem