Shipping & Returns

Shipping & Returns

Shipping Information

Freight charges may apply and will be confirmed by Aquachem once your order has been confirmed.

All orders are shipped within 3 working days. If you have not received an order within 10 days, please notify us by email at:

Refund and Returns

Your satisfaction is our first priority at Aquachem. If your item is faulty upon receipt or is not as described, we will gladly exchange the item. All returns are subject to us receiving the item back within 7 days of purchase. Items must be returned with their original packaging and, unless they were damaged prior to you receiving them, must still be in an unused and saleable condition.  A re-stocking fee may apply.

Returns Process

To return an item, please send it to:

Factory 2/16 Monterey Road, Dandenong South Vic 3175

  • Your name and address
  • A description of the item you are returning
  • Whether you would like a refund or exchange. If you wish to exchange it for a different item, please include the name and item number of the replacement item.